Service Team Volunteer, focusing on learning difficulty and autism

What is a Service Team Volunteer?

Service Team Volunteers help our volunteers and employees who have lived experience of a learning disability and/or autism to use their local services.

They support them in a variety of ways which might include some of the following:  

• Promoting VA services – presentations, attending events sharing information
• 1:1 support for clients – preparing for and attending meetings, with travel, basic admin
• Community contact point – drop ins, outreach sessions and site visits
• First contact point for new clients – gather info, explain our processes
• Sign-posting clients to the right services within or outside our organisation
• Supporting clients with a variety of needs to access services (Learning Disabilities, mental health issues)

Please note volunteers must be able to travel to one of the following areas Eastleigh, Petersfield, Basingstoke, Farnborough, Aldershot, Havant, New Forest and Fareham in order to volunteer.

Skills

• Must be aged 18 years or older 
• Good communication skills – written, verbal and non-verbal 
• Empathy and patience when meeting with our clients 
• An interest in, Deprivation of Liberty safeguards (DOLs) and other relevant legislation
• A basic level of IT literacy, training will be provided on specialist software use 
• Accuracy and attention to detail 
• Ability to manage own time and prioritise workload 
• Ability to volunteer independently and as part of a team 
• A commitment to the aims, vision and values of VoiceAbility