Support Session Volunteer

Support Session Volunteers help our clients with general advocacy issues. 

This could include a wide range of matters relating to housing, health, care, benefits, and social or community-based issues. Volunteers support individuals who may be facing barriers such as communication difficulties, lack of confidence, or limited understanding of their rights and options, empowering them to express their views and access the help they need.

• Helping clients understand about advocacy 
• Supporting clients with to resolve general issues they cannot resolve on their own 
• Keeping detailed notes and records of interactions with clients and visits 
• Recording activity on our case management system 
• Conducting research and making contacts with other non-advocacy services providers 
• Referring clients to our paid advocacy service where necessary 
• Signposting clients to other non-advocacy services  
• Promoting our services and VoiceAbility 
• Delivering general advocacy cases under supervision, with support from the staff team when needed

Skills

• Good communication skills – written, verbal and non-verbal 
  
• Respect, empathy and patience when meeting with our clients 
• A knowledge of, or interest in advocacy, and the reason why advocacy is required
• A basic level of IT literacy, training will be provided on specialist software
• Accuracy and attention to detail
• Ability to manage own time and prioritise tasks
• Ability to work independently and as part of a team
• A commitment to the aims, vision and values of VoiceAbility
• Must be aged 18 years or older