Ward Befriender

Ward befriender volunteers provide companionship, support, and reassurance to patients during their stay in hospital. By offering a friendly presence and engaging in conversation, activities, or simple practical assistance, volunteers help reduce feelings of isolation, improve wellbeing, and enhance the overall patient experience.

Skills

• Friendly, approachable, and empathetic manner
• Excellent communication and listening skills
• Sensitivity to patients’ needs, dignity, and cultural differences
• Patience and understanding, especially for patients who may be anxious or unwell
• Willing to learn and to follow instruction from members of staff
• Committed to help and support staff and the ability to liaise with professionals at all levels
• Reliability, punctuality, and commitment
• Ability to work independently and as part of a team
• Understanding of the need for confidentiality