Information Volunteer (Form-Filler)

Age Concern Hampshire is an independent registered charity, working to support the ageing journey for the over-50s in the county.

To do this, we offer a range of services to support older people, their friends, family and carers:

• Information Hub
• Care & Wellbeing Centres (formerly called Day Care)
• Help at Home
• Footcare
• Community Information Volunteers
• Hospital to Home

Role description

Would you like to help older people in your community and surrounding areas? If yes, please read on.

Our Information Hub offers independent, impartial and confidential information and support. As part of our Information Service, we have a dedicated team of volunteers, who help older people – and their friends, family and carers – with form-filling, applications and paperwork. Examples include Attendance Allowance, Blue Badge and Personal Independence Payments.

Fellow Information Hub volunteers will refer people needing help to you, for you to contact them by telephone, email or face-to-face, to assist them with their forms, applications and paperwork, either on paper or online. During a typical month, you may help 2-3 people, which usually takes between 30 minutes to three hours per person, depending on the type of form/application/paperwork and the support needed.

All training would be provided, and you will be required to undertake regular training/reading to keep up-to-date with the latest practices and guidance. A car would be an advantage.

We are following strict Covid-safe guidelines and a DBS check will be required.

*Please state your location in the notes section when registering your interest*

Skills

To be an Information Volunteer (Form-Filler), we are looking for someone who is:

• An excellent communicator, both in writing and orally
  
• Good interpersonal skills
  
• Able to review and extract relevant information
  
• Understanding
  
• Friendly
  
• Happy to travel in your local community and surrounding areas (a care would be an advantage)

What is it in for you?

• Becoming part of a friendly and dedicated team
• Volunteering in your local community for a local independent charity
• Meeting people and making new friends
• Improving and learning new skills
  
• Enjoying new experiences