Emergency Department Frailty Support Volunteer

To support the frailty team in the emergency department in looking after frail and elderly patients.

What’s involved?

• Working with the Frailty Team, in the Emergency Department, to help them look after older adults living with frailty
• Making sure that our older adults have had something to eat and drink on arrival
• Encouraging patients to eat and drink
• Collecting used cups/plates
• Recording what the patients have eaten and drunk and reporting back to the Frailty Team
• Befriending, providing reassurance and support to our older adult population in a busy environment when giving someone that time and comfort will be invaluable and much appreciated

Skills

• Excellent communication skills
  
• Willing to learn and to follow instruction from members of staff
• Good attention to detail
• Committed to help and support staff and the ability to liaise with professionals at all levels
• Punctual and reliable
• Able to work independently and as part of a team
• Understanding of the need for confidentiality
• Able to stay calm in an emergency
• Ability to put people at ease
• Friendly and approachable