Retail Rockstar (Key Holder) Volunteer - Hythe

What’s a Retail Rockstar Volunteer?

Are you a “can do” type of person? Can you lead the shop volunteer team when the boss isn’t in work? And make sure that the shop’s running smoothly, looks it’s best, moneys being made, and our customers are getting the best shopping experience possible. You’ll also be opening and closing the shop, completing the banking and shop admin as well as stock handling and managing our security processes.

What’s involved?

• Opening and closing the shop
• Complete the banking and shop admin
• Communicating with a wide range of people
•  Serving customers at the till
•  Accepting donations from the public
•  Putting goods on display in the shop
•  Maintaining high levels of shop standards, presentation, and cleanliness
•  Generating add-on sales and Gift Aid conversion through high levels of customer service
•  Completing Gift Aid shop paperwork
•  Carrying out shop security procedures
•  Promoting awareness of the charity and the services that we provide
•  Troubleshooting if operational problems arise

What’s in it for you?

• All the challenges of being the shop lead for the day!
• Plus, the opportunity to get lots of retail management experience or utilise retail skills you already possess.
• The chance to provide direction and leadership to the other volunteers as well as utilising your organisational skills and problem-solving skills to run a seamless operation

Additional Benefits

• We aim to be as flexible as possible so you can volunteer around your other commitments
• You’ll feel our appreciation from Day One for being a part of our organisation and making a difference in people’s lives
•  A personalised induction to your shop
• The opportunity to work within a small knit team with like-minded people to bring new ideas to the shop, meet new people, apply for internal vacancies, learn new skills or refresh old ones and enhance your CV, gain confidence and self esteem
• Reasonable expenses will be reimbursed in line with Tenovus Cancer Care policy
• Paid lunch for working beyond 4 hours in line with our expenses policy
• 20% off preloved goods in the shop you work in
• Free beverages and biscuits
• Access to training opportunities
• A supportive and friendly environment where you can have fun, enjoy yourself and feel good knowing you are helping others
• In addition, the volunteering team can direct you to other groups you may like to get involved with, including our Friends of Tenovus Cancer Care fundraising groups and our Sing with Us choirs.

Who would it suit?

Are you already volunteering in a charity shop but would like the chance to take on more responsibility? Or are you considering a career in retail management but need that first step on the ladder? Can you demonstrate:

• Great customer service & communication skills
• Admin, numeracy & cash handling skills
• Good organisational skills with the ability to prioritise and multitask

 Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

 We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Skills

What skills do I need?

• Leadership experience in a retail environment
• Customer service experience
• Fab communication skills both face to face and over the phone
• You know your way around a shop and how to run it well
• Good numeracy & cash handling skills
• Good admin skills
• You’re really organised and can do more than one thing at a time