At Cats Protection we passionately believe that neutering cats before they can breed is an essential part of cat ownership, and without neutering the UK’s cat population would quickly get out of control. Our neutering volunteers help spread positive neutering messages and make it easier for owners on low incomes to get their cats neutered. They help raise awareness of the benefits of neutering, promote our neutering schemes and respond to enquiries from members of the public.
What can you expect to be doing?
- Promoting the benefits of neutering and our neutering schemes
- Responding to enquiries about neutering
- Completing relevant neutering paperwork and distributing neutering vouchers
- Managing the branch's neutering budget
- Assessing eligibility for our subsidised neutering scheme
- Following up with cat owners to make sure that vouchers are used
- Ensuring all cats and kittens are neutered in line with Cats Protection policies and procedures
A bit more information about this role and the teamWe are looking for a vounteer to join our friendly team, this role is a busy one but there is help available, full training will be given, you need to be confident is liasing with people of all levels, phone,email and in person. We are a friendly bunch and have social events should you wish to get more involved.Although this role is for our Southampton branch, there is no requirement to live in the Southampton area as the role can be carried out remotely.
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by promoting our neutering scheme. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with:
- Interpersonal and communication skills
- Good record keeping and administration skills
- Good organisational skills
- Willingness to be part of a team
Time expectation
Our neutering volunteers usually spend between two to four hours a week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
Skills
Admin:
- Responding to email enquiries (Office 365)
- Recording the details of vouchers issued on our in-house database
- Writing and posting out vouchers
Resource management:
- Assessing applicants' eligibility for our subsidised neutering scheme (includes declining some applications)
- Maintaining your stock of neutering vouchers
- Adhering to the branch's neutering budget
Customer service:
- Responding to enquiries in a professional and timely manner
- Escalating any issues to the Branch Coordinator
Teamwork:
- Whilst this is a home-based role there is a need to work with other volunteers in the branch
- Liaising with the Branch Coordinator, Branch Development Manager, and our central Neutering team
No experience necessary as we provide full training, however an understanding of cat welfare, budgeting, and barriers to seeking veterinary care would be an advantage.
Details
- Accessibility
We will gladly discuss any accessibility needs and consider requests for adjustments as appropriate. - Age restrictions
18+ as this role involves financial responsibility - DBS check required
- Equal Opportunities Policy
We currently don't have a policy but this is under development, with a significant focus on EDI since 2022 and extensive work done to review every area of the charity in terms of inclusion and accessibility. We have affinity groups for neurodiversity, Pride and chronic illness. The recruiting manager has been trained on managing mental health in the workplace, is neurodivergent, and has extensive experience with mental health and chronic physical health conditions. - Expenses reimbursed
All expenses reimbursed in full (receipts/VAT invoices required) - Health and Safety Policy
We have a whole Health and Safety team, several training modules, and an entire manual for our branches. There are policies and advice on a range of issues, however our general H&S statement is "to provide and maintain working conditions, equipment and systems of work which are safe and healthy for our employees and volunteers and to provide information, training and supervision sufficient to maintain safety. We accept our responsibilities, so far as is reasonably practicable, for the health and safety of other people who may be affected by our activities." - Ongoing support
This volunteer will report to the Branch Coordinator. The Area Branch Development Manager who will lead on their induction but training and ongoing support will be delivered by the local team. As a large organisation we have staff who are experts in their subject areas who provide specialist support, as well as specific teams who support our branches, and who oversee volunteering as a whole. Peer support from within the branch or other branch teams is readily available and we have clearly mapped processes for resolving disputes and raising internal complaints - Training provided
Applicants will be asked to complete some online training modules and a training session on the in-house system we use. Role-specific training will be delivered by the local branch team. Further development opportunities available. - Volunteer induction
Teams induction with the Area Branch Development Manager - Volunteer Policy
We have a 3-page policy and a selection of other documents. Our volunteering values statement is "We recognise and appreciate the distinct contribution volunteers make to Cats Protection. Through our volunteers, we are able to reach out across the UK to rehome and neuter cats and to educate people on responsible cat ownership. We value their passion for cats, the different perspectives and breadth of experience they bring to the organisation and the distinctive and complementary role they play alongside paid staff. Cats Protection benefits from the skills, experience and enthusiasm of volunteers and we believe that volunteers should be able to gain personal benefits from the experience too. We are committed to managing volunteers in a way that ensures the needs of both the volunteer and the organisation are met. Cats Protection strives to create a diverse and inclusive organisation; we are committed to ensuring equality of access to high-quality volunteer opportunities and equality of treatment of volunteers in all our policies and procedures". - Volunteers covered by insurance
All volunteers covered by our Public and Employer's liability insurance. All charity vehicles are covered by our insurance, however if you drive your own vehicle the insurance is your responsibility - Written role description
Role description available on request but most relevant information provided in advert already
When can I volunteer?
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Afternoon | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Evening | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Location
This opportunity can be carried out whilst working from home.
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