Fordingbridge Foodbank Distribution Centre Manager and Deputy Manager

Responsible to: Trustees.

Responsible for: Managing and coordinating the Fordingbridge Distribution Centre for Ringwood Foodbank.

Hours up to: 8 hours per week.

Overall responsibility of the role: 

Lead a team of volunteers to ensure that all areas of the Fordingbridge Distribution Centre for Ringwood foodbank are run efficiently and to a high standard, in accordance with The Trussell franchise model and statutory requirements.

Specific responsibilities:

• Reporting to Trustees of Ringwood Foodbank.
• Provide Trustees with regular written reports on the activity of the Fordingbridge Distribution Centre and attend quarterly full committee meetings.
• Bring to the attention of the Trustees any concerns regarding the day-to-day operation of the Fordingbridge Distribution Centre for Ringwood Foodbank.
• Ensure that the activities of the distribution centre contribute to the achievement of the Ringwood Foodbank Charitable Objectives, Ringwood Foodbank strategic plan and where appropriate the Trussell Trust Strategy.

Trussell compliance:

• Ensure that all distribution centre processes and procedures are followed as per The Trussell Foodbank Operating Manual and Local Policy. 

Foodbank Centre Outlets & Volunteers:

• Lead the volunteer team at the foodbank centre. 
• Ensure the volunteer rota is organised.
• Train volunteers to undertake responsibilities within the distribution centre and to meet the relevant legal requirements.
• To work with, delegating tasks where appropriate, the Deputy Manager, Referral Agency Coordinator, Volunteer Coordinator and those responsible for Signposting.
• Develop and maintain suitable signposting resources to assist foodbank centre volunteers in pointing clients to other local agencies for further support.
• Deal appropriately with incidents, unforeseen events, or any other issues.
• Ensure that the distribution centre is a safe space for all clients and volunteers, that safeguarding procedures are understood and implemented, and client confidentiality respected.
• Facilitate a brief team meeting for distribution centre volunteers at the beginning and end of every foodbank centre session.
• Monitor and maintain health and safety at the foodbank centre and maintain records of accidents and near misses.
• Helping and supporting other Distribution Centres on occasion when necessary.

Food store & supplies:

• Monitor stock levels at the distribution centre and ensure liaison with warehouse manager/supervisor to request re-supply of food and other provisions as required.

Data:

• To ensure all volunteer data is handled securely and according to GDPR legislation. To assist with the launch of the Assemble volunteer system and thereafter ensure data is kept up to date and relevant.

Agencies:

• Ensure Communication with referral agencies in response to queries or issues arising from vouchers presented by clients at the foodbank centre.

Public Relations:

• Refer local press enquiries to the Trustees. Identify suitable volunteers to give talks on the role of the Foodbank to local groups.

Skills

Experience: 

• Planning and organising people and tasks 
• Leading and working as part of a team
• Handle difficult situations, including conflict and aggression 

Key Skills:

• Good oral communication
• Ability to work independently and unsupervised
• Empathy and ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

Personal Attributes:

• Honesty and integrity
• Passionate about tackling poverty 

Training Provided:

• Induction training 
• H&S, Environmental Health & Manual Handling as appropriate 
• Safeguarding training
• Food Hygiene as required
• Handling Conflict and Aggression as appropriate