Customer Services Volunteer

Citizens Advice Havant are currently looking for a Customer Services Volunteer (admin/reception) to join our team.

We can be flexible about the time spent and how often you volunteer so come and talk to us.

You will be required to complete an introduction to Citizens Advice and undertake training for your role to:

• Welcome all clients and other visitors to the local Citizens Advice.
• Explain to the client how long they might be waiting, what will happen and give out a form for clients to fill in.
• Type up information from the client form onto a spreadsheet or a database.
• Answer the telephone, reply to emails and post.
• Help with day to day running of the Citizens Advice Service.

Skills

No specific qualifications or skills required but we need you to:

• Be friendly and approachable.
• Be non-judgmental and respect views, values and cultures that are different to your own. 
• Have good IT skills.
• Be calm under pressure.
• Be willing to learn about and follow the Citizens Advice aim, principles and policies, including confidentiality and data protection.
• Be willing to undertake training in your role.